# Signing in

Signing in without a password, a code that does not arrive or work, and a blocked site.

## How do I log in? I never set a password.

There are no passwords. You enter your email, we send a 6-digit code, and that code logs you in.

## The login code never arrives. What now?

Request a new one, and check your spam folder. If it still does not arrive, say so here: the delivery is readable from our side, so there is no point in you retrying it a fourth time.

## I entered the sign-in code and nothing happens.

Type the code by hand rather than pasting it. If it still does not go through, say so here: the sign-in is readable from our side.

## I paid but never got a link or any instructions on how to get into my account.

Go to app.heycatch.ai/sign-in and enter the email you used at checkout. We email you a 6-digit code and that code logs you in. There is no password to set. If the code does not arrive, check spam, then say so here.

## My internet provider blocks your site. What can I do?

Open HeyCatch through a VPN. That is the one thing that works.

A block at your provider sits on their side of the connection, so there is nothing we can lift from ours, and it is not a fault in your account. With a VPN on, the site loads as normal and your project, your documents and your subscription are exactly as you left them.