Talking to support

How to reach a person, support hours, and where the help centre is.

Can I talk to a human?#

Yes. Write in this chat, or email support@heycatch.ai.

The assistant replies first and will ask what went wrong, because most things are settled right there. Where it cannot settle it, a person takes over.

A person is available 10 hours a day, Monday to Saturday, from 07:00 to 17:00 UTC. Sunday is a day off, and anything sent on a Sunday is answered on Monday. Anyone answering here converts that into your own local hours rather than leaving you to work it out, so ask if you want to know when the window opens where you are. Messages sent outside it are picked up when it opens.

What are your support hours?#

Ten hours a day, Monday to Saturday, from 07:00 to 17:00 UTC. We are off on Sundays, and anything sent on a Sunday is answered on Monday.

We give that window in your own local hours rather than quoting UTC at you, so if you are not sure when it opens where you are, say where you are and you will get it in your clock. Messages sent outside the window are answered when it opens.

Where is your help centre?#

At heycatch.crisp.help. It carries the published guides.